Debugging

If your website isn’t working correctly – or at all – we can help.

We don’t charge for issues that can be resolved within 30 minutes, but if we are able to diagnose the problem we will come up with a plan of action. Any work beyond 30 minutes will require a one-hour minimum, but if we cannot diagnose after two hours we will reach out to discuss other options.

Our Approach:

• Investigate Plugin Conflicts
• Rollback Updates
• Restore Backup
• Review Error Log
• Identify Source of Error – Ex: Server vs WordPress
• Clear Caches
• Reset Permalinks and .htaccess files
• Change PHPini Settings
• Test Domain Settings
• Research & Consultation

Some situations, like security breaches, extend beyond the scope of Universal Code debugging and will require referral to specialists.